Privacy Policy – zh88 com Data Protection

1. Who We Are

zh88 com is an online gaming platform serving players in Pakistan. When you register, deposit funds, play games or contact our support team, you are sharing information with zh88 com. This Privacy Policy explains how that information is handled from the moment it is collected until it is deleted.

This policy applies to all users of zh88 com regardless of which device or network they use to access the platform. By registering an account, you confirm that you have read this policy and agree to the data practices described within it. If you do not agree, please do not register or continue to use the platform.

2. Data We Collect

zh88 com collects personal data in three ways: information you provide directly, information generated by your use of the platform, and technical information collected automatically when you access the site.

2.1 Information You Provide

• Registration data: full name, date of birth, email address, phone number and preferred payment method.
• Verification documents: a copy of your National Identity Card (CNIC) or other identity document when requested during KYC verification.
• Payment information: details entered when making a deposit via JazzCash, Easypaisa, Raast, Bank Transfer or card — handled by our payment partners, not stored directly by zh88 com.
• Support communications: the content of any messages sent to our live chat or support email, including screenshots or attachments you choose to share.

2.2 Information Generated by Platform Use

• Game session records — which games were played, bet amounts, session duration and outcomes.
• Deposit and withdrawal transaction history within your account.
• Bonus claims, wagering activity and promotion participation records.
• Login history including timestamps and approximate location derived from IP address.

2.3 Technical Information Collected Automatically

• IP address and general geographic region (city or province level — not precise GPS location).
• Device type, operating system and browser version.
• Pages visited, time spent on each page and navigation path through the platform.
• Cookie identifiers (see Section 5 for full details).

3. Why We Collect This Data

Every piece of data zh88 com collects serves a specific, legitimate purpose. We do not collect data speculatively or because it might be useful in future. The table below sets out the main purposes for which data is used:

4. Payment Data

When you make a deposit or withdrawal on zh88 com using JazzCash, Easypaisa, Raast, Bank Transfer or a debit/credit card, your payment credentials are processed by our certified payment partners. zh88 com does not receive or store your full card numbers, mobile wallet PINs or bank account passwords.

What zh88 com does retain is a record of the transaction itself — the amount, method, timestamp and status (successful, pending or failed). This transactional record is necessary to manage your account balance, resolve disputes and maintain accurate financial records. It is stored in encrypted form and is accessible only to authorised staff for specific operational purposes.

If you raise a payment dispute, our team may need to share transactional data with the relevant payment provider (JazzCash, Easypaisa, a bank etc.) in order to investigate and resolve the issue. This sharing is limited to the information strictly necessary for the investigation.

5. Cookies and Tracking

zh88 com uses cookies — small data files stored on your device — to make the platform work correctly and to understand how players interact with it. Here is a plain explanation of the cookies we use:

5.1 Essential Cookies

These are required for the platform to function. They keep you logged in during a session, remember your language preference and maintain your game session state. You cannot disable essential cookies without breaking core platform features.

5.2 Analytics Cookies

These help zh88 com understand which pages are visited most, where players spend time and where they experience problems. Analytics data is aggregated and anonymised — it cannot be used to identify you individually. You can opt out of analytics cookies through your browser settings.

5.3 Preference Cookies

These remember your platform preferences — for example, which game categories you browse most often — to make your experience more relevant. They are not essential and can be cleared via your browser at any time.

Most browsers allow you to control cookie behaviour through their settings. Clearing all cookies will log you out of zh88 com and reset any saved preferences. Blocking essential cookies will prevent you from logging in.

6. Sharing Your Data

zh88 com does not sell your personal data. We share data only in the following specific circumstances:

• Payment providers: JazzCash, Easypaisa, Raast , banks and card processors receive the minimum transaction data needed to process your deposit or withdrawal.
• Identity verification partners: if we use a third-party KYC service to verify your CNIC or identity document, that partner receives only the document and the data needed to complete verification. They are contractually prohibited from using it for any other purpose.
• Fraud prevention services: IP addresses, device fingerprints and transaction patterns may be shared with anti-fraud tools to detect and block suspicious activity that could harm your account or the platform.
• Legal obligations: if zh88 com receives a valid legal order requiring disclosure of specific user data, we will comply to the extent legally required. We will notify the affected user where we are legally permitted to do so.
• Business transfers: in the event that zh88 com's business is transferred or merged with another entity, user data may form part of the transferred assets. Players would be notified before their data is subject to a different privacy policy.

In all cases, data sharing is governed by written agreements that require the receiving party to protect the data to at least the same standard as zh88 com.

7. Data Retention

zh88 com retains your personal data for as long as your account is active and for a reasonable period afterwards to fulfil legal and operational obligations. The general retention periods are:

• Account data (name, email, DOB): retained for the lifetime of the account plus five years after closure, to handle any post-closure disputes or compliance requirements.
• Transaction records: retained for seven years from the date of each transaction in line with standard financial record-keeping practices.
• KYC documents: retained for five years from the date of verification or account closure, whichever is later.
• Support chat logs: retained for two years from the date of the conversation, then deleted unless linked to an unresolved dispute.
• Analytics data: aggregated and anonymised within 90 days of collection. Anonymised data does not identify you and may be retained indefinitely for platform improvement purposes.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised. You may request early deletion of specific data by contacting support — see Section 8 for details of your rights.

8. Your Rights

As a zh88 com player, you have the following rights regarding your personal data:

• Right of Access: you can request a copy of the personal data zh88 com holds about you. We will provide this in a readable format within seven business days of a verified request.
• Right of Correction: if any data we hold about you is inaccurate or out of date, you can ask us to correct it. For most fields, you can update your own details through your account settings. For fields you cannot edit yourself — such as date of birth — contact support with evidence of the correct information.
• Right to Deletion: you can ask us to delete your personal data. We will honour this request to the extent legally permitted — some data (transaction records, KYC documents) must be retained for the periods described in Section 7 regardless of a deletion request.
• Right to Restrict Processing: if you believe data is being processed incorrectly but do not want it deleted, you can ask us to restrict its use while the issue is investigated.
• Right to Object to Marketing: you can withdraw consent for marketing communications at any time through your account settings or by contacting support. This does not affect transactional notifications.
• Right to Data Portability: you can request your account data in a common machine-readable format (CSV or JSON) if you wish to move to another service.

To exercise any of these rights, contact zh88 com's support team via live chat. We will verify your identity before processing any data request to ensure your information is not disclosed to an unauthorised person.

9. Account Security

Protecting your account is a shared responsibility. zh88 com implements server-side security measures including rate limiting, brute-force detection and session management. On your side, here is what you can do to keep your account safe:

• Use a strong, unique password that you do not use for any other service.
• Never share your password or one-time codes with anyone — zh88 com support will never ask for your password.
• Log out of your account when using a shared or public device.
• Enable any two-factor authentication options available in your account settings.
• If you notice any login activity you do not recognise, contact support immediately via live chat and change your password without delay.

zh88 com monitors login patterns and will automatically flag accounts showing signs of unauthorised access. If unusual activity is detected, we may temporarily lock the account and contact you on the registered email or phone number to confirm your identity before restoring access.

10. Children's Privacy

zh88 com is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If during the verification process we determine that an account holder is under 18, the account will be closed immediately, any balance will be forfeited, and all associated data will be deleted from our systems within 30 days.

If you are a parent or guardian and have reason to believe your child has registered on zh88 com, please contact our support team immediately via live chat with the account details. We will investigate and take action without delay.

11. Changes to This Policy

zh88 com may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable data practices, or improvements to the clarity of our explanations. When material changes are made, we will notify registered players via the email address on their account or via an on-screen notice at login.

The "Last Updated" date at the top of this page always reflects when the most recent revision was made. We encourage you to review this page periodically. Your continued use of zh88 com after an update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how your data is being handled, you can reach zh88 com's support team 24/7 via live chat on the platform.

You can also contact us at: [email protected] — please note this is displayed as plain text and is not a clickable link.

For data deletion or access requests, please contact support via live chat and a member of the team will guide you through the process. All requests are acknowledged within one business day and fully resolved within seven business days, subject to identity verification.